Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. 

RETURNS All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS To return an item, please email customer service at support@neckmace.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
NeckMace
Attn: ReturnsRMA #800 N State College Blvd  Fullerton, CA 92831  United States.  You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.  

EXCEPTIONS  
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.         

QUESTIONS
If you have any questions concerning our return policy, please contact us at:(310)-293-6250 or support@neckmace.com 

Last updated November 28, 2019